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Frequently Asked Questions

Hours

Office hours for dropping off and collecting pets
Monday to Friday 8am to 10am and 4pm to 6pm. 
Saturday 8am to 10am. Closed on Saturday afternoons 
Sunday 4pm to 6pm. 

By limiting the drop off and collection times allows the pets to settle in quickly to our routines and reduces their stress by restricting the number of distractions of new animals coming in. 

Out of hour bookings are possible with prior notice and within reason, we can arrange appointments to suit. However, unarranged pick-ups or drop offs of pets will incur $25.00 per pet fee.

Booking Pets In

Is it necessary to book my pet in?

Yes, so we can have the cage/kennel ready on arrival. For Easter and Christmas holidays, it pays to book in at least two months prior.

Hours for dropping off and collecting pets

Monday to Friday 8am to 10am and 4pm to 6pm. Saturday 8am to 10am and Sunday 4pm to 6pm. Closed on Saturday afternoons. By limiting the drop off and collection times allows the pets to settle in quickly to our routines and reduces their stress by restricting the number of distractions of new animals coming in. This also allows us time to care for your pets, the facilities and our own family. 

Unless prior arrangements have been made an after hours call out charge of $25 will be added for arrivals or departures of pets outside opening hours. 

While the Kennel and Cattery will be in full operation caring for your pets we do not take arrivals or departures on the following days:

  • Easter Friday
  • Easter Sunday
  • Christmas Day
  • Boxing Day
  • January 1st and 2nd

Pet Wellbeing

Meals Provided
We provide a premium, complete and balanced diet for dogs and cats. Owners wishing to supply special diets are welcome to do so.

Exercise
As our saying goes - all pets will get cuddles and care! They will always be given individual attention and depending on their social skills, will have other dogs to play with in small groups upon request. We never leave dogs unattended whilst out exercising with others

Bedding
We are happy to supply your pets with blankets but you are welcome to bring their own and anything that makes them feel more 'at home' (No bean bags please). During each exercise period your pets living quarters are hygienically cleaned and any soiled bedding removed for washing.

Holiday Bookings
$50 deposit per pet is required to secure your booking over Christmas and Easter. The deposit is non-refundable should you plans change. Dogs new to our facility must have daycare visits before being accepted.

Christmas deposits are required by 15 November or the booking will be forfeited to the waiting list. Easter deposits are required by 15 March or the booking will be forfeited to the waiting list. The balance of the payment for the booking is due prior to your pet being dropped off during these periods. We can be more flexible at other times of the year.

Payment Options
Payment is available via eftpos, direct bank deposit or cash. No credit card of paywave facilities. When paying via online banking or direct deposit please use your name as the reference. BNZ account 02 0548 0114820 00.

 

Pet Health

Dogs: Vanguard 5, Leptoguard and kennel cough which must be current and vaccinated at least 7 days prior to arrival.
Cats: The triple vaccine against 3 core diseases; Panleucopaenia, Herpes Virus and Calicivrus & Feline Aids

Please ensure your cat/dog has had up to date flea/worm treatment at least 3 weeks before booking dates.

What are my Vaccination requirements?

Vaccination Requirements
All dogs are required to be fully vaccinated (Annual Kennel Cough Vaccination for Dogs is compulsory) and a Vet Certificate/ Booklet must accompany your pet on booking in.

All vaccinations must be administered at least 72 hours prior to boarding.  Please ensure you do not vaccinate your pet within 72 hours of coming in to board.

Payment Options

Payment available via eftpos, direct bank deposit in advance or cash. No credit card or paywave facility available. Christmas and Easter deposits need to be paid in advance of your visit to secure the place for you. When paying via online banking please use your name as a reference. BNZ Account 
02 0548 0114820 00
 

Statutory Holidays

A $50 deposit (per pet) is required to secure your stay during Christmas and Easter. This deposit is non-refundable, should your plans change. Dogs new to our kennels must have a day care visit first before being accepted.

Christmas deposits are required by 15th November, or the booking will be forfeited to the waiting list. Easter deposits required by 15th March, or the booking will be forfeited. The balance of payment for the booking is due as your pet is dropped off during these periods. We can be more flexible at other times of the year but when we are fully booked during peak season we are totally committed.