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Frequently Asked Questions

Hours

Office hours for dropping off and collecting pets
Monday to Friday 8am to 10am and 4pm to 6pm. 
Saturday 8am to 10am. Closed on Saturday afternoons 
Sunday and public holidays 4pm to 6pm. 
Please note we are closed on 24 to 26 December and 31 to 2 January.


Limiting the drop off and pick up times allows the pets to settle in quickly to our routines and reduces their stress by restricting distractions. Please note all dogs staying overnight need to be dropped off in the morning to give them time to settle. 

Pet Wellbeing

Meals Provided
We provide a premium, complete and balanced diet for dogs and cats. Owners wishing to supply special diets are welcome to do so.

Exercise
As our saying goes - all pets will get cuddles and care! They will always be given individual attention and depending on their social skills, will have other dogs to play with in small groups upon request. We never leave dogs unattended whilst out exercising with others

Bedding
We supply your pets with bedding. During each exercise period their living quarters are hygienically cleaned and any soiled bedding removed for washing.

Holiday Bookings
$50 deposit per pet is required to secure your booking over Christmas and Easter. The deposit is non-refundable should you plans change. Dogs new to our facility must have assessment visits before being accepted. Please note there is a surcharge on public holidays.

Christmas deposits are required by 30 November or the booking will be forfeited to the waiting list. Easter deposits are required by 15 March. The balance of the payment for the booking is due prior to your pet being dropped off during these periods. We can be more flexible at other times of the year.  Minimum 5 day booking period applies over Christmas / New Year.

Bookings and Cancellations
It is a good idea to make a booking in advance year round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet. 

Note for all cancellations or no shows we reserve the right to charge the whole or part amount of your booking. This condition applies to all bookings especially holiday / peak season dates and weekends. 

Therefore, please make sure your details are correct and you definitely require the booking, like a hotel no refunds or credits are given during holiday & peak season periods. For all confirmed bookings your are required to drop off and pick up your pet(s) on the dates and times stated on your booking confirmation.

Payment Options
Payment is available via eftpos, direct bank deposit or cash. 2% surcharge applies to credit card or paywave transactions. 

 

Payment Options

Payment available via eftpos, direct bank deposit in advance or cash. No credit card or paywave facility available. Christmas and Easter deposits need to be paid in advance of your visit to secure the place for you. When paying via online banking please use your name as a reference. BNZ Account 
02 0548 0114820 00
 

Statutory Holidays

A $50 deposit (per pet) is required to secure your stay during Christmas and Easter. This deposit is non-refundable, should your plans change. Dogs new to our kennels must have assessment visits first before being accepted.

Christmas deposits are required by 15th November, or the booking will be forfeited to the waiting list. Easter deposits required by 15th March, or the booking will be forfeited. The balance of payment for the booking is due as your pet is dropped off during these periods. We can be more flexible at other times of the year but when we are fully booked during peak season we are totally committed.
 

Pet Health

Dogs: Vanguard 5, Leptoguard and kennel cough which must be current and vaccinated at least 7 days prior to arrival.
Cats: The triple vaccine against 3 core diseases; Panleucopaenia, Herpes Virus and Calicivrus & Feline Aids

Please ensure your cat/dog has had up to date flea/worm treatment at least 3 weeks before booking dates.

What are my Vaccination requirements?

Vaccination Requirements
All dogs are required to be fully vaccinated (Annual Kennel Cough Vaccination for Dogs is compulsory) and a Vet Certificate/ Booklet must accompany your pet on booking in.

All vaccinations must be administered at least 72 hours prior to boarding.  Please ensure you do not vaccinate your pet within 72 hours of coming in to board.

Booking Pets In

Is it necessary to book my pet in?

Yes, so we can have the enclosure ready on arrival. For Easter and Christmas holidays, it pays to book in at least two months prior.

Hours for dropping off and collecting pets

Monday to Friday 8am to 10am and 4pm to 6pm. Saturday 8am to 10am and Sunday 4pm to 6pm.  By limiting the drop off and collection times allows the pets to settle in quickly to our routines and reduces their stress by restricting the number of distractions. 

While the Kennel and Cattery will be in full operation caring for your pets we do not take arrivals or departures on the following days:

  • Easter Friday
  • Easter Sunday
  • Christmas Day
  • Boxing Day
  • January 1st and 2nd