Frequently Asked Questions

Office hours for dropping off and collecting pets
Monday to Friday 8am to 10am and 4pm to 6pm. 
Saturday 8am to 10am. Closed on Saturday afternoons 
Sunday and public holidays 4pm to 6pm. 
Please note we are closed on 24 to 26 December and 31 to 2 January.

Limiting the drop off and pick up times allows the pets to settle in quickly to our routines and reduces their stress by restricting distractions. Please note all dogs staying overnight need to be dropped off in the morning to give them time to settle. 

Meals Provided
We provide a premium, complete and balanced diet for dogs and cats. Owners wishing to supply special diets are welcome to do so and needs to be clearly labeled..

Exercise
As our saying goes - all pets will get cuddles and care! They will always be given individual attention and depending on their social skills, will have other dogs to play with in small groups upon request. We never leave dogs unattended whilst out exercising with others

Bedding
We supply your pets with bedding. During each exercise period their living quarters are hygienically cleaned and any soiled bedding removed for washing.

Holiday Bookings
$50 deposit per pet is required to secure your booking over Christmas and Easter. The deposit is non-refundable should you plans change. Dogs new to our facility must have assessment visits before being accepted. Please note there is a surcharge on public holidays.

Christmas deposits are required by 30 November or the booking will be forfeited to the waiting list. Easter deposits are required by 15 March. The balance of the payment for the booking is due prior to your pet being dropped off during these periods. We can be more flexible at other times of the year.  Minimum 5 day booking period applies over Christmas / New Year. Deposits are non refundable.

Bookings and Cancellations
It is a good idea to make a booking in advance year round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet. Bookings are paid for in full at drop off and the full cost is applied for early pick up.

Note for all cancellations or no shows we reserve the right to charge the whole or part amount of your booking. This condition applies to all bookings especially holiday / peak season dates and weekends. 

Therefore, please make sure your details are correct and you definitely require the booking, like a hotel no refunds or credits are given during holiday & peak season periods. For all confirmed bookings your are required to drop off and pick up your pet(s) on the dates and times stated on your booking confirmation.

Payment Options
Payment is available via eftpos, direct bank deposit or cash. 2% surcharge applies to credit card or paywave transactions. 

Payment available via eftpos, direct bank deposit in advance or cash. No credit card or paywave facility available. Christmas and Easter deposits need to be paid in advance of your visit to secure the place for you. When paying via online banking please use your name as a reference. BNZ Account 
02 0548 0114820 00
 

A $50 deposit (per pet) is required to secure your stay during Christmas and Easter. This deposit is non-refundable, should your plans change. Dogs new to our kennels must have assessment visits first before being accepted.

Christmas deposits are required by 15th November, or the booking will be forfeited to the waiting list. Easter deposits required by 15th March, or the booking will be forfeited. The balance of payment for the booking is due as your pet is dropped off during these periods. We can be more flexible at other times of the year but when we are fully booked during peak season we are totally committed.
 

Dogs: Vanguard 5, Leptoguard and kennel cough which must be current and vaccinated at least 7 days prior to arrival.
Cats: The triple vaccine against 3 core diseases; Panleucopaenia, Herpes Virus and Calicivrus & Feline Aids

Please ensure your cat/dog has had up to date flea/worm treatment at least 3 weeks before booking dates.